Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for outdoor gear?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for safety reasons, climbing hardware and undergarments are final sale.
Do you offer professional bike assembly for online orders?
Yes, all bikes purchased online for 'In-Store Pickup' are professionally assembled by our certified technicians at no extra cost to ensure your safety and performance.
How long does shipping take within Canada?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I book a ski or snowboard service online?
While you cannot book a specific time slot, you can view our current shop turnaround times online. Bring your gear to any Bushtukah location for a professional tune-up or wax.
Do you offer a price match guarantee?
We strive to offer competitive pricing. If you find a lower price on an identical, in-stock item at a local authorized dealer, we will do our best to match it.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payments like Apple Pay and Google Pay for a seamless checkout experience.